Optimize calls through automated diagnosis and repair
Category: IT Service & Asset Management
Sub-Category: Incident & Problem Management
CA SupportBridge™ Live Automation
What is CA SupportBridge Live Automation?
It is a support automation product optimizes the technician's contact time by facilitating a cost-effective channel of interaction for live support with end users. It also automates detection, diagnosis and repair in the live support process, thereby reducing operating costs, improving customer satisfaction and reducing downtime.
What asset management challenges does it meet?
Providing quality services with limited resources is a common IT challenge. CA SupportBridge Live Automation meets your support organization's challenge of managing service desk costs by preventing problems and reducing time required to solve support incidents through support automation.
What features does it offer?
CA SupportBridge Live Automation enhances remote interaction between technicians and end users by retrieving diagnostic information instantly and accurately. It resolves common problems automatically and enables technicians to manage computers without interrupting end users. It optimizes, prioritizes and secures support workflow processes.
What platforms does it support?
CA SupportBridge Live Automation supports Windows Server and Client Platforms
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