IT Service & Asset Management
Ensure the cost-effective and strategic deployment of your IT resources by managing services and the assets that support them, and by automating processes to increase efficiencies and better handle change.
Incident & Problem Management
Learn more about IT incident management and other IT management solutions from CA.
Benefits
Automate ITIL adoption
Plan, adopt and implement ITIL best practices with support that automates the incident, problem and change management processes.
Improve first-call resolution
Empower end users to solve day-to-day problems with easy-to-use online self-help.
Improve service, spend less
Reduce disruptions by automating incident and problem management processes.
Documents
Articles
Demos
Industry Research
- Change, Configuration, and Release Performance Study (230 KB PDF)
Podcasts
Service Offerings
- CA CMDB Rapid Implementation (40 KB PDF)
- CA CMDB Readiness Assessment (130 KB PDF)
- CA CMDB Starter Implementation (102 KB PDF)
- CA Incident & Problem Management Implementation (126 KB PDF)
- CA Service Management Process Maturity Analysis (102 KB PDF)
- CA Unicenter® Service Desk Migration Readiness Assessment (115 KB PDF)
- CA Unicenter® Service Desk Migration Service (114 KB PDF)
Services Briefs
- CA Incident & Problem Management Services Brief (219 KB PDF)
- CA Services Overview Brief (325 KB PDF)
Success Stories
- County of Santa Clara improves the quality of social services with simplified IT management
- DHS is transforming its IT environment to improve services and reduce costs
- Dubai International Financial Centre attracts more clients by using IT to drive operational efficiency
- Fashion retailer s.Oliver boosts productivity with streamlined IT management services and ITIL best practices
- INFONAVIT Improves Productivity by 70 Percent and Speeds up Loan Application Process to Better Serve the Mexican People
- Information services company meets critical publishing deadlines by optimizing its IT services
- Leapfrog Services provides faster, smarter and cheaper customer support with integrated IT management
- San Francisco Health Plan achieves more with less by automating IT management
- Satyam Improves Customer Response Time by 150 Percent with Incident and Problem Management
- Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
- State of Colorado improves the quality of human services with efficient IT management.
- TechnoMania improves productivity of customer support centre by 40 percent with integrated Incident & Problem Management
- The Power of IT Helps DHL Deliver Over 1 Billion Promises a Year
- West Corporation Improves Cost Control and Competitive Advantage with Optimized IT
Technology Briefs
- Embracing ITIL V3 to Improve Incident and Problem Management Technical Brief (63 KB PDF)
- Leapfrog Services reduces IT management complexity with automated and integrated processes (177 KB PDF)
- TechnoMania boosts customer satisfaction with streamlined support service (144 KB PDF)
- West Corporation boosts business agility and saves $18.8 million with integrated Enterprise IT Management (146 KB PDF)
White Papers
Products
Learn more about how CA products can help you maximize support staff productivity.
Contact Us
- +1 800 225-5224
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