Business Service Management
Optimize business-driven IT services to directly address your business’s goals using our our Business Service Management (BSM) solutions.
Running a responsive and efficient IT organization isn’t enough. You’re also expected to be a strategic partner in your organization’s success—a partner who generates value and drives innovation.
To succeed in this ever-more crucial role, you need to automate and integrate IT to deliver high-quality services that meet business needs. This means mapping services to supporting infrastructure components so that you can quickly detect and repair any issues. It also means measuring service quality and optimizing the infrastructure to continuously improve services and reduce costs.
Our BSM solutions increase the value of IT on many levels: by enabling IT to offer reliable, business-oriented services; measuring quality from the user’s perspective; improving operational efficiency and agility; and reducing costs through automation and integration.
Achieving all of these BSM improvements at once would be a formidable undertaking, involving changes that affect people, processes and technologies across IT. For many, a reasonable approach is to take it gradually—to begin with smaller, focused initiatives that can be integrated and expanded upon in the course of executing a long-term, well-planned IT transformation initiative. Common starting points for BSM include:
- Infrastructure Management—ensuring the performance of priority services by consolidating and correlating event and performance management across your infrastructure
- Data Center Automation—automating change, configuration and provisioning processes, and high-volume workloads to improve asset utilization, reduce costs and eliminate change-induced errors
- Service Management—managing IT services from a business-impact perspective and ensuring seamless service management throughout service life cycles
- Application Performance Management—improving user experience and meeting service commitments and business goals
White Papers
Business Service Management: Making the Alignment of IT and Business a Reality
CIO2CIO Perspective, Business Service Management: Making the Alignment of IT and Business a Reality
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Enterprise IT Management
Manage, secure and govern IT seamlessly across your enterprise for better results.
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