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Enhancing IT Support with Knowledge Management

Today’s support organizations are facing an ever-increasing set of challenges, brought on by growing service demands and an increasingly complex IT environment. Read this white paper to see how the correct implementation of a knowledge management initiative can help address these challenges. (85 KB PDF)

Related Products: Unicenter® Service Desk

The Definitive Guide to Converged Network Management, Ch 3

Chapter 3: Business Drivers and Justification (564 KB PDF)