Support
Welcome to CA Technical Support. Our goal is to provide you with support services that protect and enhance your investment in CA technology. To meet your unique support needs, CA has a variety of support options available.
Please select your customer type from the options below to learn more about the support options available to you and how to contact us.
Security Advisor
Research and react to global threats. Our network of experts from around the world provides clean-up utilities, detection signature files, remediation instructions and more.
User Groups
At CA, we recognize the integral role our global user communities have in the continued success and development of our solutions and services. The objective of CA’s User Groups is simple—to foster active and ongoing communication between our customers, CA development and CA support teams.
Contacts and Information
Contacting Support
Online support: SupportConnect
Product Licensing Phone: +1 800 338 6720 (8 a.m. - 8 p.m. ET)
SupportConnect Phone: +1 631 342 6364 (9 a.m. - 5 p.m. ET)
Technical Support Phone: +1 800 645 3042 (8 a.m. - 8 p.m. ET)
Support Guidelines
When contacting Technical Support please have the following information ready:
Your company name and SiteID
Your name, telephone number and email address
The product name, release, operating system and gen level
Any documentation that may help in resolving the problem ie, system dumps, log files, compiler listings
Emergency Support is available outside of normal business hours
Your call will be routed through to our Support Center at: 1 631 342 4683.
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